TERMS & CONDITIONS

Lights & More Ltd
Effective Date: 24/04/2024

  1. ABOUT US

Lights & More Ltd (“we”, “our”, “us”) is a company registered in England and Wales.

Registered Office: 3 Churchill Avenue, Burstwick, Hull, HU12 9HF
Company Number: 15675177
Email: admin@lightsandmore.uk
Telephone: 07356140712

These Terms & Conditions govern your use of our website and the purchase of products from us.

By placing an order with us, you agree to these terms.

  1. PRODUCTS

We sell lighting products and related goods through our website.

We make every effort to:

  • Display products accurately
  • Provide correct descriptions and pricing
  • Show colours as accurately as possible

However, colours and finishes may vary slightly due to screen settings.

All products are subject to availability.

  1. ORDERS

When you place an order:

  • You will receive an email confirming receipt of your order.
  • This email does not mean your order has been accepted.
  • A legally binding contract is formed only when we dispatch your goods.

We reserve the right to:

  • Refuse or cancel an order
  • Limit quantities
  • Cancel orders due to pricing or technical errors

If we cancel your order after payment, you will receive a full refund.

  1. PRICING

All prices are listed in GBP (£).

Prices:

  • Include VAT where applicable
  • Exclude delivery charges unless stated otherwise

We reserve the right to change prices at any time, but this will not affect confirmed orders.

  1. PAYMENT

We accept payment via:

  • WooCommerce Payments (powered by Stripe)
  • Debit or credit card
  • Bank transfer

Payment must be received in full before goods are dispatched.

We do not store full card details on our website.

  1. DELIVERY

Delivery times are estimates only.

We are not liable for delays caused by:

  • Courier companies
  • Supply chain issues
  • Events beyond our control

Risk in the goods passes to you upon delivery.

If goods arrive damaged, you must notify us within 48 hours of delivery.

  1. CONSUMER RIGHTS

Under the Consumer Rights Act 2015, goods must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If goods are faulty, you may be entitled to a repair, replacement, or refund.

  1. RIGHT TO CANCEL

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To cancel:

  • Notify us in writing within 14 days
  • Return goods within 14 days of cancellation

Goods must be:

  • Unused
  • In original packaging
  • In resaleable condition

You are responsible for return postage unless goods are faulty.

Refunds will be processed within 14 days of receiving returned goods.

  1. NON-RETURNABLE ITEMS

We cannot accept returns for:

  • Bespoke or made-to-order products
  • Customised items
  • Special-order items
  • Electrical goods that have been installed
  • Items damaged due to misuse

This does not affect your statutory rights.

  1. ELECTRICAL INSTALLATION

Lighting products must be installed by a qualified electrician where required.

We are not responsible for damage, loss, or injury caused by incorrect installation.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses.
  • Our total liability shall not exceed the purchase price of the goods.

Nothing in these terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights under UK consumer law
  1. INTELLECTUAL PROPERTY

All website content including:

  • Images
  • Logos
  • Text
  • Product descriptions
  • Graphics

Remains the property of Lights & More Ltd and may not be copied or reproduced without permission.

  1. WEBSITE USE

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorised access
  • Interfere with website functionality

We reserve the right to suspend or terminate access if misuse occurs.

  1. PRIVACY

Your personal data is handled in accordance with our Privacy & Cookie Policy.

  1. FORCE MAJEURE

We are not liable for delays or failure to perform due to events beyond our reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Industrial action
  • Supply chain disruption
  1. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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